Cashier's Checks, Personal Money Orders, and Foreign Drafts
Back
What are the potential consequences for noncompliance with AML req
Front
Loss of good standing and reputation
Imprisonment
Fines
Cease and desist
Back
Red flags would indicate fraud?
Front
Customer is both payer and maker of the check
Hand writing on check is same as writing on the back
Back
MSB?
Front
Money service business
Business acts like bank but not bank
Check cashed
Issue of travelers checks
money orders
Seller of prepaid cards
US Postal Service
Back
What makes up the privacy statement
Front
U.S. Bank privacy choice
National do not call list
Back
If there are no upfront fees what does the APR rate equal
Front
Finance charges plus interest rate
Back
What is inside the post robbery packet?
Front
Checklist,
Closure signs,
Description forms
FDIC information
Back
BSA
Front
Bank secrecy act
Business provides bank services
Back
How long does it take for OD request from yes to no/ no to yes
Front
Yes to no- immediately
No to yes- 3-5 bus days
Back
When contacting a customer by phone product or service what is required to be verified and reviewed
Front
Identify customer
privacy statement
Back
What is required prior to releasing info over the phone?
Front
Minimum of 3 verification options
Mothers maiden name
Last deposit
Back
US bank policy all lending practices for all credit products and services
Front
Fair lending policy
Back
To whom should you report a MSB
Front
AML anti-money laundery
Back
Adverse actions are available where?
Front
Loan document retrieval system LDRS under the ACAPS number
Back
What information must be given to a customer if they request information about your personal cd
Front
Consumer pricing information brochure
Current deposit rates
Copy of the trust and savings disclosure
Back
customer states they received a call from someone who needed additional information about their account and they are concerned about giving away confidential information
Front
Verified the request is legit and contact the FCC team
Back
What type of business would not require a conductor profile?
Front
Business that is CTR exempt
Back
What is not covered under REG E
Front
Domestic wires
Domestic WU
Back
What is covered under REG E
Front
Withdraws, deposits, transfers
Merchant purchases
Online banking/ mobile
Pre authorized payments
Automatic deposits/ transfers
Telephone transfers
International wires
Electronic check
International Western Union
Back
is a business that is cashing its own payroll checks considered a MSB?
Front
No!
Back
4 keywords used to identify a sensitive complaint
Front
Age
race
gender
sexual orientation
religion
Back
How do you respond if you answer the phone and receive bomb threat
Front
Remain calm listen and cooperate use the bomb threat checklist to document facts signal coworker without speaking
Back
What do you do with the disclosures that print
Front
Give a copy to the customer and returned the signed copy
Back
ACAPS generates adverse action notifications in how many bus days?
Front
Hard- 5 days
Credit/policy turndown- 5 days
Soft - 20 days
Back
What documentation is required prior to releasing info to power of attorney, executor, POD?
Front
ID and notarized legal docs such as power of attorney papers, death certificate...
Back
Case by case reason placing a hold?
Front
Back
What does reg B require us to retain on a turn down loan application?
Front
Retention of the application and notice of action taken
Back
What forms are used by the bank for reporting BSA compliance
Front
CTR
MICL
IRF
Back
How do you respond if security control calls and asks for the balance of accounting 101 and if there is a robbery in progress and you cannot talk
Front
Make an excuse to hang up the phone such as saying we close at 7
Back
If there are no upfront fees is the annual percentage rate the same as the interest-rate?
Front
Yes
Back
If a customer requests info regarding loan decline
What information can be given to them
Front
Adverse action will be mailed
Back
How would you identify a MSB
Front
KYC
Personal knowledge
Back
What type of transaction constitutes a REG E claim? What are the required response times?
Front
10 business days to provide provisional credit
45 to 90 days to research and resolve
Back
Prohibited business
Front
Adult entertainment
Drug businesses
Marijuana business
Back
Under what circumstances are you required to file a standalone MICL?
Front
If cash is first deposited and if there is a lost of wizards systems.
Back
For what safeguards Exception reasons would place a reg cc hold on a check
Front
Back
What information must be given to a consumer if the request written information about a personal checking or savings account
Front
Consumer pricing information brochure
Rate screen in person
Or mailed within 10 business days if request is received over the phone