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Section 1

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IT Service Continuity Management

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6 years ago

Date created

Mar 1, 2020

Cards (18)

Section 1

(18 cards)

IT Service Continuity Management

Front

Ensure that the required IT technical and service facilities can be resumed within required and agreed timescales in the event of a major disruption

Back

Incident Management

Front

To restore service as quickly as possible within agreed service levels and minimize the impact to the business

Back

Availability Management

Front

Ensure that the levels of service availability are delivered in all services to match or exceed the current and future agreed needs of the business

Back

Demand Management

Front

Understand customer requirements for services and how they vary over the business cycle and ensure the provision of the service at the appropriate level

Back

Service Catalog Management

Front

Create and manage an accurate service catalog

Back

Service Level Management

Front

Negotiate, Agree, and document service levels and ensure that all operational services and their performance are measured in a consistent way

Back

Capacity Management

Front

Ensure a cost justifiable IT capacity always exists in all areas of IT and is matched to current and future agreed levels

Back

Request Fulfillment

Front

Provide a channel for users to request and receive standard services

Back

Information Security Management

Front

Provide a focus for all aspects of IT security and manage all IT security activities; to protect the interests of those relying on information

Back

Financial Management

Front

Operational visibility into the financial aspects of IT services to enhance decision making, operational control and ensure value capture and creation

Back

Service Portfolio Management

Front

Decide what services to offer, understanding why customers should buy them from us and provide discretion to service design

Back

Release and Deployment Management

Front

To create clear, comprehensive release and deployment plans to build, test, and deploy change projects into the environment

Back

Change Management

Front

Respond to the changing business requirements while maximizing value and reducing incidents, disruption, and re-work

Back

Problem Management

Front

To prevent problems and resulting incidents from happening and to eliminate recurring incidents and minimize impact of those that cannot be prevented

Back

Supplier Management

Front

Manage supplier relationship and performance

Back

Event Management

Front

Detect and make sense of events and determine appropriate controls

Back

Service Asset and Configuration Management

Front

Protect the integrity of service assets and configuration items through the service lifecycle

Back

Access Management

Front

Granting authorized users the right to use a service to use a service and prevent access by non-authorized users

Back