a legal obligation that requires a particular standard of conduct
Back
Bailee
Front
person that receives property in bailment agreement
Back
Quid pro quo
Front
latin term for "giving one thing in return or exchange for another
Back
To avoid difficulties related to contracts
Front
-get it n writing
-read the contract thoroughly
-keep copies of all contract documents
-use good faith when negotiating contracts
-note and calendar time deadlines for performance
-ensure the performance of third parties
-share contact info with those who need to know, and educate staff on consequences of breach
-resolve ambiguities as quickly and fairly as possible
Back
dram shop
Front
a name given to a variety of state laws establishing a liquor licensee's third-party liability
Back
Consideration
Front
The payment/value exchanged for the promises contained in a contract
Back
Negligence per se
Front
when a rule of law is violated by the operator; such as violation of a rule of law is considered to be so far outside the scope of reasonable behavior that the violator is assumed to be negligent
Back
litigation
Front
act of initiating and carrying on a lawsuit. often used to refer to the lawsuit itself
Back
Types of non-guests
Front
guests of guests
invitees (employees, vendors)
trespassers (do not owe duty of care)
Back
kickback
Front
a secret rebate of part of a purchase price, given by the seller, to the buyer, in exchange for the buyer's influence in the purchasing decision
Back
interstate commerce
Front
commercial trading or the transportation of persons or property between or among states
Back
Proximate Cause
Front
the event or activity that directly contributes to (causes) the injury or harm
Back
truth in menu laws
Front
the collective name given to various laws and regulations that have been implemented to ensure accuracy in the wording on menus
Back
clause
Front
a distinct contract provision or stipulation
Back
Reasonable Care
Front
the degree of care that a reasonably prudent person would use in a similar situation
Back
Negligence
Front
The failure to use reasonable care
Back
Punitive Damages
Front
A monetary amount used as punishment and to deter the same wrongful act in the future by the defendant and others
Back
franchise agreement
Front
a special hospitality contract that details the responsibilities of both parties involved in the operation of a franchise
Back
Liable
Front
To be legally responsible or obligated
Back
When it is ok to deny admission
Front
-the person cannot pay
-the person has readily communicable disease
-the person wants to enter with prohibited item
-the person is intoxicated
-the person presents a threat to others
-the person is too young
-the person does not seek to become a guest
-the facility is full
Back
Bailor
Front
a person that gives property to another in bailment agreement
Back
Comparative Negligence
Front
Shared responsibility for the harm that results from negligence. The comparison of negligence by the defendant with the contributory negligence of the plaintiff.
Back
affirmative action
Front
a federally mandated requirement that employers who meet certain criteria must actively seek to fairly employ recognized classes of workers
Back
civil law
Front
the body of law (usually in the form of codes and statutes) created by governmental entities that are concerned w private rights and remedies, as opposed to criminal matters
Back
at-will employment
Front
an employment relationship whereby employers have a right to hire any employee, whenever they choose, and to dismiss an employee for or without cause at any time
Back
Gross Negligence
Front
the reckless or willful failure of an individual or organization to use even the slightest amount of reasonable care
Back
Contributory Negligence
Front
negligent conduct by the complaining party (plaintiff) that contributes to the cause of his or her injuries
Back
Plaintiff
Front
The person or entity that initiates litigation against another. Sometimes referred to as the claimant, petitioner, applicant
Back
To limit potential liability for the loss of guest property
Front
-posting notice
-secure safe
-locks on doors/windows
-limits on required possessions
-limits on replacement values on luggage
-penalty for negligence
Back
Tort
Front
an act or failure to act (not involving a breach of contract) that results in injury, loss, or damage to another
Back
Offer
Front
A proposal to perform an act or pay an amount that if accepted constitutes a legally valid contract
Back
Acceptance
Front
Unconditional agreement to the precise terms and conditions of an offer
Back
consequences of breach of contract
Front
Back
ADA
Front
Americans with disabilities act. federal legislation(law) that protects the rights of people with disabilities so that they may be treated fairly in the workplace and have access to places of public accommodation, such as hotels, restaurants, and airplanes
Back
negligent hiring
Front
failure on the part of an employer to exercise reasonable care in the selection of employees
Back
Defendant
Front
The person against which litigation is initiated. Sometimes refereed to as the respondent
Back
Counteroffer
Front
Conditional agreement to the terms and conditions of an offer that included change to those terms, creating a new offer
Back
Statute of Limitations
Front
Various laws that set maximum time periods in which lawsuits must be initiated. If the suit is not initiated or filed before the expiration of the maximum period then the law prohibits the use of the courts for recovery.
Back
Third party liability
Front
the two areas of liability theory that a hospitality manager should be aware of focus on the duties of a host who holds a party where alcohol is served, and that of an establishment licensed to sell alcohol
Back
Contract
Front
An agreement or promise made b/w two parties that courts will enforce
Back
common law
Front
laws derived from the historical customs and usage of a society, and the decisions by courts when interpreting those customs and usages
Back
attrition
Front
reduction in the number of projected participants or attendees
Back
Express Contract
Front
A contract in which the components of the agreement are explicitly stated, either orally or in writing
Back
Compensatory Damages
Front
monetary amount awarded to resolve the injured party to the position he or she was prior to the injury
Back
Duties of care
Front
1) provide a reasonably safe premise
2) serve food and beverages fit for consumption
3) serve alcohol responsibly
4) hire qualified employees
5) properly train employees
6) terminate employees who pose danger
7) warn of unsafe conditions
8) safeguard guest property
Back
Purpose of Uniform Commercial Code
Front
Developed to simplify, modernize, and ensure consistency in the laws regulating the buying and selling of personal property (as opposed to land), any loans granted to expedite those sales, and the interests of the buyer and seller
Back
vicarious liablity
Front
a party is responsible for the acts of another that result in injury, harm, or damage
Back
Ethics
Front
Choices of proper conduct made by an individual in his or her relationship with other's
Back
Strict Liability
Front
responsibility arising from the nature of a dangerous activity rather than negligence or an intentional act.
Back
Reasonable Care
Front
Back
Section 2
(18 cards)
The 'S' in STEM stands for?
Front
Selection of the correct employee for the job
Back
How to evaluate management actions on an ethical basis
Front
Is it legal?
Does it hurt anyone?
Is it fair?
Am i being honest?
Would I care if it happened to me?
Would I make my action public?
What if everyone did it?
Back
A hotel has a legal responsibility to protect guests and invitees from all acts of third parties.
Front
false
Back
The best way for a hotelier to indicate acceptance of an offer is?
Front
Agree to the offer in writing
Back
Under Title II of the Civil Rights Act of 1964, a person who alleges discriminatory acts by a hotel can:
Front
bring a civil action in federal district court to seek preventive relief.
Back
The best definition of Civil Law is?
Front
A body of law created by government entities that are concerned with private rights and remedies as opposed to criminal matters
Back
"Ethics" means?
Front
The behavior of an individual toward another individual or group
Back
2 valid business contracts
Front
verbal and written
Back
State Dram Shop Acts generally create a(n) __________ cause of action for persons injured by someone unlawfully selling alcoholic beverages.
Front
statutory
Back
The UCC stands for:
Front
universal commercial code
Back
A restaurant is ordinarily responsible for both the items and their unseen contents once a bailment has been established.
Front
true
Back
Intentional Act
Front
a willful action undertaken with or without full understanding of the consequences
Back
When items of value are found, the first goal should be to?
Front
Return the property to its rightful owner
Back
Restaurants are not generally covered under the state laws that limit the liability of innkeepers, which can increase their risk.
Front
true
Back
If it appears that your employees are at fault at the time of a workplace incident, it is best to let any injured parties know immediately.
Front
false
Back
Mr. Smith suffers an injury due to the hotel's negligence but he is partly responsible for the injury. The hotel is located in a state that abides by the contributory negligence rule. What is the probable outcome if Mr. Smith takes the hotel to court?
Front
He will not cover any damages.
Back
If a guest were to slip and fall in a puddle where there was not a wet-floor sign, or other reasonable indication of danger, then the hotel has likely committed:
Front
A Tort
Back
A "negligent" person is one who has not used reasonable care in a situation.